Lumivero

Account Manager - Academic Markets

Sales - Remote - Full Time

About Us

Lumivero is the leading provider of qualitative, quantitative, and mixed-method data intelligence solutions. We help organizations increase revenue, improve efficiency, and gain a competitive advantage by extracting actionable information from unstructured data.

We are passionate about what we do, how we do it, and why we do it. Success will be determined by the quality and character of the people we bring into our organization and the performance they achieve. Come join our global team of talented professionals and work with a company that appreciates and rewards people who make a difference.

The Role

Lumivero is seeking an experienced Account Manager to drive the expansion of business within our largest and most visible higher-ed customers. The Account Manager is a strategic member of the Go-to-Market team, responsible for providing business leadership and creative direction within our key account portfolio.

Reporting to the Director of Enterprise Account Management, the Account Manager - Academic Markets will be selling at the most strategic level within each account and implementing a broad strategy for revenue expansion. You will work closely with client success, marketing, and product teams to maximize the value of each relationship.

This is a challenging role that will test your sales skills, strategic thinking capabilities, and resilience.

More specifically, you will:
  • Act as the primary relationship manager and liaison between key customers and Lumivero.
  • Work with cross-functional teams to maintain client satisfaction and trust to expand the footprint and introduce new software products and increase wallet share.
  • Identify and size revenue opportunities by account, roadblocks to expanding or retaining revenue and facilitate with internal teams to build winning strategies.
  • Define a relationship strategy within each account.
  • Provide summaries to management regarding revenue opportunities and risks, and any product feedback or insights from our top clients.
Required Skills & Experience
  • 5+ years’ work experience as a Strategic Account Manager or Key Account Manager successfully growing and retaining higher ed accounts in a SaaS environment.
  • 5+ years of consistent and demonstrable achievement as a “Top Producer” in past quota-carrying roles.
  • Effective strategic communication with all levels of the client organization, with a focus on driving relationships and action, from end-user to C-suite.
  • Natural ability to present complex topics in a way that is simple and easy to understand.
  • Strong intellectual curiosity to uncover why buyers will buy and how to leverage that information. 
  • Proficient working with Salesforce.com, Virtual Meeting software (Zoom, MS Teams, etc.), and MS Office products.
Preferred Skills and Experience
  • Graduate of formal sales (Challenger, Solution Selling, etc.) programs. 
Salary 
  • $70,000 - $80,000 annual base salary. 
  • Approximate OTE is $175,000. 
Benefits  
We’re committed to making a positive impact on our employees by cultivating an engaging, satisfying, and rewarding workplace. This includes providing a robust benefits portfolio and other perks that support your career goals as well as your health and well-being.  
  • Remote-first working opportunities.   
  • 401(k) with a generous match.  
  • Flexible time off.  
  • Generous parental and family leave.  
  • Professional development opportunities, training, and support.  
  • Comprehensive health insurance plans.  
All these benefits help us empower each person to IMPACT our products, our customers, and our world.  

Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
 

Creating insights is the core of everything we do.

At Lumivero, our mission is to enable customers to organize, analyze and report on data to gain compelling new insights that spark action. Lumivero leverages the combined capabilities of leading data software solution providers, QSR International, Palisade, Tevera and Addinsoft, to empower customers in business and academia to make an impact like never before.

Lumivero team members are operating across five continents in a remote-first work environment. This global commitment helps us to continuing to keep our users our top priority, and positions us to provide better experiences, better support, and better products with global impact.

Apply: Account Manager - Academic Markets
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